To call and schedule a telehealth appointment:

To be available when you need us most and to provide you with more care options, we offer telehealth appointments through MyChart Video Visits.

It’s never been easier to access exceptional care from Lakeland Regional Health Physician Group providers using a secure and HIPAA compliant, web-based video conferencing tool. Video Visits provide an innovative and efficient way to attend appointments in most specialty care areas, from the privacy and comfort of your home, office, or any remote location with a strong wifi connection.

Preparing For Your Video Visit

Tools You’ll Need

  • MyChart Account (If you do not have a MyChart account, please contact your doctor’s office or sign-up online)
  • Smartphone, Tablet or Laptop with a Webcam
  • Internet access with a strong wifi signal
  • Speakers or Headphones

How to Start a Video Visit

  • Log in at least 15 minutes before your appointment time to complete check-in steps (e.g. e-sign documents, review clinical information, answer questionnaires, etc.)
  • Make sure your device is plugged in or has enough charge to conduct the entire appointment
  • Conduct your appointment in a well-lit room so your provider can see you
  • Use headphones if you need privacy or are hearing impaired
  • Write down any questions for your provider before the visit

What you will need for a Successful Telehealth Video Visit

  • You can use a Mobile phone, iPad/Tablet, Windows PC, or Apple computer for Telehealth visits.
  • Your device will need access to a camera and microphone.
  • You will need to use either the Google Chrome, Firefox, or Safari web browser. It does not work for Internet Explorer.

Tips When Testing Your Device

  • Testing works best if you are in the location you will be using for your Telehealth visit.
  • If on a mobile device, use your Wi-Fi for a more stable connection.
  • Plan to use a quiet space for the Telehealth visit.
  • Please avoid locations like in a car or public spaces.

Connecting via Website

Connecting via Mobile App

Telehealth Frequently Asked Questions

What is Telehealth?

Telehealth is a term that describes convenient, electronic ways to receive care from a physician or provider when all you need is an evaluation and medical expertise. Sometimes Telehealth visits are by phone or through video capabilities.

Why is Telehealth a good option for medical care?

Telehealth is a convenient way to access your healthcare provider while remaining safely at home. In addition, Telehealth is a great option if you have limited transportation choices or find yourself short on time. There are no additional out-of-pocket expenses for this service and most insurance companies cover these visits. There are no apps to download or subscription to buy — it’s that simple!

What doctors are using Telehealth currently?

All Lakeland Regional Health physicians and advanced practitioners offer Telehealth appointment options for patients. This includes Primary Care, Pediatrics, Behavioral Health and Specialty Care. 

What type of medical care can I receive through Telehealth?

Many types of medical care can be done through a Telehealth visit. Making sure you have easy access to high quality care is important to us. When you call to schedule an appointment, we will let you know if Telehealth is an option for you. Our physicians ultimately make the decision as to whether they feel a Telehealth visit is a good option for you. Some conditions or ilnesses will still require an in-person visit. As always, if you are experiencing a medical emergency, call 911 or visit the nearest Emergency Room.

Are your outpatient locations still open for in-person visits?

Yes. Our outpatient locations are ready to care for you and your family, both in person and through Telehealth. If you have tested positive for COVID-19 or are experiencing COVID-19 symptoms, please call us first at 863.284.5000 so we can provide you with important instructions on what to do when you arrive.

What insurance coverage do I need to use teleheatlh?

Most insurance companies cover Telehealth visits and standard insurance rates typically apply. Consult with your insurance provider as some copays may even be waived!

Do I need to be an established patient at LRH to use this service?

No. Simply call to make an appointment and we will help you through the process. 

How long is a typical appointment?

The actual appointment with the doctor or provider should last approximately 15 minutes.

What do I do if I need a Telehealth visit?

Call to make an appointment and our scheduling team will help you through the process. On the day of your scheduled Telehealth visit, you will receive a text or email with a website link for you to click for your appointment. For your convenience, you can also schedule with your own LRH provider. To schedule an appointment, call 863.284.5000 or one of the specialty numbers listed below:

  • Hollis Cancer Center: 863.603.6565
  • Behavioral Health: 863.687.1222
  • Orthopedics: 863.687.1250
  • Primary Care: 863.284.5000
  • Pediatrics 863.284.5000

What type of visits do not lend themselves to a Telehealth visit?

Not all medical care can take place during a Telehealth visit. When you call to schedule, we will let you know if you will need to come into the office for your appointment. All obstetric/gynecologic (OBGYN) appointments need to be in person. To keep our patients, their babies, team members and providers safe, all patients who visit our OBGYN practice located at the Carol Jenkins Barnett Pavilion for Women and Children will be screened when they enter the building.

What if I do not have access to a computer or have difficulty using technology?

Some medical care can be done by phone. When you call to schedule an appointment, we will try to provide a good solution to meet your needs.

Does the video have to be a video visit or can it just be by phone?

You have the option to choose a phone call or an actual video visit.

What type of device do I need to access Telehealth?

Once you receive your link for the appointment, you can use your personal computer or Mac using one of the following browsers: Safari, Firefox, or Google Chrome. You can also use an Android or Apple iPhone.

Are Pediatric appointments available through Telehealth?

Yes. We encourage Telehealth visits for our pediatric patients, but some appointments for children are better handled in person. For added safety to our patients during this time, we have made the following changes:

  • In person well visits are necessary for the following age groups: newborn, 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, and 2 years old.
  • Well visits for children older than two years old can be completed via a telehealth option (with some care completed when restrictions are lifted) or can be completed in office for immunizations or other concerns.
  • Well visits will take place during morning hours only.
  • Sick visits will take place during afternoon hours only.

For more information about Pediatric Care during the COVID-19 pandemic, please visit and click on the COVID-19 link at the top of the page.

Need help? Call our MyChart patient support line at 863.284.1519.

This service is not for medical emergencies. If you need emergency medical attention, please dial 9-1-1.