Before Your Visit to the Medical Center

If you are planning treatment at the Medical Center, it is important to become familiar with the details of your own insurance coverage before receiving care. While the hospital works with your insurance company regarding payment, it does not have access to your individual plan coverage. Ask your insurance company about the following:

  • Prior authorization
  • Assignment of Care (Inpatient, Observation, Outpatient Surgery, etc.)
  • Non-covered services
  • Deductibles
  • Co-pays
  • Referrals
  • Preferred providers
  • Payment limits

If your care or procedure is scheduled to occur at the Medical Center, you will receive a phone call from a Lakeland Regional Health team member to verify your insurance, discuss your expected out-of-pocket cost for the procedure (your individual plan coverage determines your personal expense), and make financial arrangements for those expected out-of-pocket costs (if any).

To Schedule Your Test or Procedure

To schedule an outpatient test such as a MRI/CT/Ultrasound/Nuclear Med procedure when you have received a prescription/order from your physician call 863.413.5907 and email your prescription to

If you would like to schedule a COVID Test and have a Patient Portal account, please visit the patient portal logon screen to schedule.  If you do not have a Patient Portal account please visit: to schedule. Once you are scheduled, a Patient Access representative will be contacting you to complete the registration over the phone.

Billing and Insurance

To help you make informed healthcare decisions and learn more about our accepted health plans, costs of care, and how to pay your bill, please visit our Billing and Insurance page.

Financial Assistance Policy

The Medical Center understands that, at times, life may not allow you to meet all of your financial obligations, so in those times, the Medical Center is prepared to ease that burden through our Financial Assistance Policy.