MyChart FAQs

What is MyChart?

MyChart is a patient portal that offers you personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health.

With MyChart, you can use the internet to:

• Request medical appointments.

• View your health summary from the MyChart electronic health record.

• View test results.

• Request prescription renewals.

• Access trusted health information resources.

• Communicate electronically and securely with your medical care team.

Frequently Asked Questions

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you can sign up online HERE, call your provider’s office, or ask to sign up during your next office visit.

If I already have a FollowMyHealth account with Lakeland Regional Health, what will happen to the account and my data?

After February 1, 2022, your access to FollowMyHealth will be changed to view-only so you will still have access to your data but you will not be able to message your care team nor see new clinical data. Some of your clinical data will be converted and available in MyChart.

How do I pay my bill?

You may pay your Lakeland Regional Health Physician Group bill by logging in to your MyChart account. If you do not have a MyChart account, you can pay as a guest.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Who do I contact if I have further questions?

You can call our MyChart Patient Support Line at 863.284.1519

When can I see my test results in MyChart?

Know that you will likely see results before your health care provider has had a chance to review. At Lakeland Regional Health, we believe that sharing information builds trust and better relationships, which helps us provide you remarkable care. We believe that you should be able to see your test results as soon as they are available. We know that many will look at their test results right away while others may wait until their provider’s office contacts them. Test results can be confusing and your provider can help you to understand what they mean. Once these are reviewed by your provider, additional comments/interpretation may be provided. If you have additional questions, please contact your clinic or send a medical question from the Messages activity.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor’s office. To correct any inaccurate information, fill out a correction request form and mail it to the Health Information Management Department, at 1324 Lakeland Hills Blvd + Lakeland, FL 33805. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when I can expect a reply?

Team members answer messages within normal business hours. You will generally receive an answer within 1-3 business days. MyChart should not be used for urgent situations. Please contact your provider’s office if the situation requires immediate attention or dial 911 if it is an emergency.

If I have a MyChart account with another health care provider, will I still need to create a MyChart account with Lakeland Regional Health?

Yes, you should still create a MyChart account with Lakeland Regional Health. Some data from Lakeland Regional Health will be visible in the MyChart your other health care provider uses (i.e. medications, allergies, and health issues), but to take full advantage of the features and functionality offered with Lakeland Regional Health’s MyChart (i.e. test results, messages, and appointments), you should create a new account.

Can I view a family member's health record in MyChart?

Yes, MyChart proxy access allows a person to access data in another person’s medical record available on MyChart. Patients may wish to grant access to a family member and/or friend when they need assistance managing their appointments and other medical needs. Parents/Patient Representatives may request access to their minor child’s (ages 0-12 years) medical records via MyChart. In any Proxy relationship, two people are involved. One of these is the person whose chart is being accessed (“Patient”). The other is the person who needs access to the chart (“Proxy”). Patients may designate multiple Proxies, if needed. Only adults ages 18 years and older may act as a Proxy.

Can I ask questions regarding a family member from my MyChart account?

No, MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. If you want to ask a question about a family member through MyChart, see the question above about obtaining proxy access.

I forgot my password. What should I do?

You may click the “Forgot password” link on the sign-in page to reset your password online. You also can call our MyChart Patient Support Line at 863.284.1519 to request a new, secure password.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may ask an LRH team member at your next office visit, or call our MyChart Patient Support Line at 863.284.1519 to have a new code emailed or texted to you.

Where can I update my personal information? (e.g., home address, e-mail or change my password)

Log in to MyChart and from the left menu, go to the Preferences section and select the appropriate option.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. We also provide the option to configure 2-factor authentication for your MyChart account. With 2-factor authentication, an extra layer of security is added to your account to prevent someone from logging in, even if they have your password. This extra security measure requires you to verify your identity using a randomized code we’ll send you each time you attempt to log in.

What is your Privacy Policy?

MyChart is owned and operated by Lakeland Regional Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, and Safari).

My activation code does not work. What should I do?

You may ask an LRH team member at your next office visit, or call our MyChart Patient Support Line at 863.284.1519 to have a new code emailed or texted to you.