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Patient Safety
and Quality

at Lakeland Regional Health

At Lakeland Regional Health, people are of primary importance. That is why the value of caring is at the center of daily activity for our entire organization.

If you have a concern regarding care at Lakeland Regional Health Medical Center, we want to address the matter as soon as possible, and encourage you to contact one of the following:

If you or a loved one
is still in the hospital and you
have an immediate concern:

Call a Patient Experience Advocate at
863.687.1100 (ext. 3790). Open 8AM-8PM.

After hours,
please call 863.687.1100 (ext.7304).

To contact our
Resolution Services Department:

Call 863.687.1025 from 8AM-4:30PM Mon - Fri.
All voicemails after hours will receive a response within 1 business day of receipt.

Patient safety concerns can be reported to The Joint Commission:

Online: https://www.jointcommission.org
Use the “Report a Patient Safety Event” link in the “Action Center” on the home page.

Fax: 630.792.5636

Mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Blvd, Oakbrook Terrace, IL 60181

Phone: 800.994.6610 (This number provides a recorded message with instructions on how to file a written patient safety report.)

If you prefer to communicate through email, you may email us at Patient.Advocate@myLRH.org.