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Urgent Care Telehealth

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We offer Urgent Care Telehealth through MyChart Video Visits so you can receive fast and efficient care when and where you need us.

It’s never been easier to access exceptional urgent care from Lakeland Regional Health Physician Group providers using a secure and HIPAA compliant, web-based video conferencing tool. 

Visiting with one of our Urgent Care providers is open to those ages 2 years and older.

Examples of conditions we treat via urgent care telehealth:

  • Canker or cold sore
  • Certain medication refills
  • Cough without fever
  • COVID-19 symptoms
  • Diarrhea or vomiting without fever
  • Female bladder infections (with over-the-counter urine test strip results)
  • Eczema
  • Fungal skin infection, such as ringworm, athlete’s foot, etc.
  • Hay fever/sinus allergies
  • Migraine headaches not associated with acute trauma, numbness or loss of function
  • Heartburn or acid reflux (without persistent chest pain or pressure or abdominal pain)
  • Pink eye
  • Shingles
  • Skin irritation (contact dermatitis)
  • Sinus infections
  • Simple sprains and strains
  • Stye
  • Travel medication, such as malaria prevention or motion sickness prevention
  • Vaginal yeast infections

Strep throat and flu diagnosis requires in-person testing. 

Preparing For Your Video Visit

Tools You’ll Need

  • MyChart Account (If you do not have a MyChart account, please contact your doctor’s office or sign-up online)
  • Smartphone, Tablet or Laptop with a Webcam
  • Internet access with a strong wifi signal
  • Speakers or Headphones

How to Start a Video Visit

  • Log in at least 15 minutes before your appointment time to complete check-in steps (e.g. e-sign documents, review clinical information, answer questionnaires, etc.)
  • Make sure your device is plugged in or has enough charge to conduct the entire appointment
  • Conduct your appointment in a well-lit room so your provider can see you
  • Use headphones if you need privacy or are hearing impaired
  • Write down any questions for your provider before the visit

What you will need for a Successful Telehealth Video Visit

  • You can use a Mobile phone, iPad/Tablet, Windows PC, or Apple computer for Telehealth visits.
  • Your device will need access to a camera and microphone.
  • You will need to use either the Google Chrome, Firefox, or Safari web browser. It does not work for Internet Explorer.

Tips When Testing Your Device

  • Testing works best if you are in the location you will be using for your Telehealth visit.
  • If on a mobile device, use your Wi-Fi for a more stable connection.
  • Plan to use a quiet space for the Telehealth visit.
  • Please avoid locations like in a car or public spaces.

Connecting via Website

Connecting via Mobile App

Urgent CareTelehealth Frequently Asked Questions

What is Telehealth?

Telehealth is a term that describes convenient, electronic ways to receive care from a physician or provider when all you need is an evaluation and medical expertise. Sometimes Telehealth visits are by phone or through video capabilities.

Is Lake Miriam Urgent Care still open for in-person visits?

Our Lake Miriam Urgent Care is open to care for you and your family, both in-person and through telehealth visits.

Why is Telehealth a good option for medical care?

Telehealth is a convenient way to access your healthcare provider while remaining safely at home. During the COVID-19 pandemic, it is important that we follow practices to keep us safe and to prevent the spread of the virus. In addition, Telehealth is a great option if you have limited transportation choices or find yourself short on time.

There are no additional out-of-pocket expenses for this service and most insurance companies cover these visits. There are no apps to download or subscription to buy — it’s that simple!

What Urgent Care doctors are using Telehealth currently?

All Lakeland Regional Health Urgent Care physicians and advanced practitioners provide telehealth appointment options for patients.

What insurance coverage do I need to use Telehealth?

Most insurance companies cover Urgent Care Telehealth visits and standard insurance rates typically apply. Consult with your insurance provider as some copays may even be waived!

How do I use Telehealth?

To schedule your Urgent Care Telehealth Visit, call 863.284.6800. Our helpful team will walk you through the process to get scheduled. Then, on the day of your scheduled Telehealth appointment, you will receive a text or email with a website link for you to click that will take you to your appointment. There are no apps to download or subscription to buy – it’s that simple! For your convenience, you can also schedule with your own LRH provider.

Does the visit have to be a video visit or can it just be by phone?

You have the option to choose a phone call or an actual video visit.

What kind of device do I need to access Telehealth?

Once you receive your link for the appointment, you can use your personal computer or Mac using one of the following browsers: Explorer, Firefox, or Google Chrome. You can also use an Android or Apple iPhone.

Do I need to be an established patient at LRH to use this service?

No. Simply call to make an appointment and we will help you through the process.

How long is a typical appointment?

The actual appointment with the doctor or provider should last approximately 15 minutes.

What type of medical care can I receive through Telehealth?

Many types of Urgent Care medical care can be done through a Telehealth visit. Making sure you have easy access to high-quality care is important to us. When you call to schedule an appointment, we will let you know if Telehealth is an option for you. Some conditions or illnesses will still require an in-person visit.

As always, if you are experiencing a medical emergency, call 911 or visit the nearest Emergency Room.

What do I do if I need an Urgent Care Telehealth visit?

Call to make an appointment and our scheduling team will help you through the process. On the day of your scheduled Telehealth visit, you will receive a text or email with a website link for you to click for your appointment. For your convenience, you can also schedule with your own LRH provider.

To schedule an appointment, call 863.284.6800.

What types of visits do not lend themselves to a Telehealth visit?

Not all medical care can take place during a Urgent Care Telehealth visit. When you call to schedule, we will let you know if you will need to come into the office for your appointment.

What if I do not have access to a computer or have difficulty using technology?

Some medical care can be done by phone. When you call to schedule an appointment, we will try to provide a good solution to meet your needs.

What if I have an Urgent Care visit and then am told I need to go to the Emergency Department? Or what if I am referred to a specialist on the same day as my Telehealth Urgent Care Visit? Will I be billed for both visits?

You will not be charged two separate co-pays in the event you have an in-person visit on the same day as your Urgent Care Telehealth Visit. Please refer to your insurance plan benefits for your plan-specific coverage and patient responsibility requirements.

Need help? Call our MyChart patient support line at 863.284.1519.

This service is not for medical emergencies. If you need emergency medical attention, please dial 9-1-1.

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